Fix: Fetching Account Data Loop in COD: BO 6 Multiplayer

When launching the multiplayer mode in COD: Black Ops 6, you may encounter a persistent loop of Fetching Account Data, preventing you from joining matches and often forcing you to close the game. This issue frequently appears after major game updates and is commonly linked to corrupted profile data or bugged custom loadouts.
Although this error has been reported across multiple platforms, it can often be resolved with a few targeted troubleshooting steps. Before trying the fixes below, it’s strongly recommended to verify the server status on the Activision Support page to ensure the issue isn’t caused by server outages or ongoing maintenance.

1. Delete Saved Loadouts in Zombie Mode

Game updates can introduce small but significant changes to weapons, which sometimes break custom loadouts. These corrupted loadouts can cause conflicts during account syncing, leading to the Fetching Account Data loop. Resetting your loadouts to default often resolves this.

Since multiplayer mode isn’t accessible while the loop is active, you’ll need to do this in Zombie Mode instead. For some players, resetting in multiplayer has worked too, but Zombie Mode is generally more reliable when the error occurs.

1. From the COD menu, launch into Zombie Mode.
2. Select the Weapons tab, then navigate to Loadouts.
3. When the loadout list appears, open the Loadout Options menu located at the bottom left.
4. Select Delete to remove each custom loadout from the list.
5. Delete all custom loadouts, leaving only the default ones. Once done, try launching multiplayer mode to check if the error has been resolved.

2. Clear Cache Data (Consoles Only)

Over time, consoles accumulate cached data that can conflict with updated game files or even occupy unnecessary storage space, causing unexpected issues like this loop. Clearing the cache helps remove temporary corrupted files and rebuild the system database, giving the game a clean state to run.

Here are the steps for PlayStation 5. If you’re on another console (e.g., Xbox Series X|S), look up similar cache-clearing instructions or check the manufacturer’s support site.

1. Turn off your PS5 completely.
2. Hold the power button until you hear two beeps. This boots the system into Safe Mode.
3. Connect your controller using a USB cable. The Safe Mode menu will appear.
4. Select the 6th option: Clear Cache and Rebuild Database > Clear System Software Cache.
5. Confirm the action and let the process complete. Once finished, launch the game and check if multiplayer mode now loads correctly.

3. Enter Prestige Mode (If Applicable)

Some players have reported resolving this issue by enabling Prestige Mode. This process resets your account to Level 1 with default weapons but grants new progression-based rewards. This effectively refreshes your player profile and can eliminate account-level corruption that triggers the loop.

Important: Prestige Mode is only available if you are already at Level 55. Enabling Prestige will permanently reset your level and loadouts, so proceed only if you’re comfortable with this change.

1. Click on the menu icon at the top-right to open the dashboard.
2. Navigate to the Progression tab.
3. Click on the Prestige card in the center to view available rewards.
4. Go to your current prestige level and hold the button indicated next to Prestige Details.
5. Follow the on-screen instructions to confirm and enable Prestige Mode.

What If Nothing Works?

If none of these solutions resolve the issue, the problem may be server-side or related to deeper account-level corruption. In this case, it’s best to contact Activision Support for specialized assistance. Provide them with your account details, platform information, and screenshots of the error for faster resolution.